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Our CARE Values

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Customer service

At Lancet Clinical Laboratories we value and respect our customers, making every effort to provide great customer service. We achieve this by simply caring about our patients’ health. From our friendly and professional healthcare team, efficient courier network and responsive customer-care service, we aim to provide a first-class pathology experience.

We also seek to make your life a little easier by developing new products, like the Lancet Care Card, which saves you time by cutting out the lengthy documentation process usually required prior to a pathology test.

Accreditation for quality

To deliver consistent quality at every level of our business, Lancet’s Quality Assurance team works hard to achieve SANAS accreditation throughout its structure.

Responsibility to support a healthier Africa

As one of the leading pathology laboratories operating throughout Africa, we recognise our important role and responsibility in providing specialist pathology services and infrastructure to support the fight against HIV, tuberculosis and other key health issues affecting our continent.

Excellence and training

Lancet prides itself on diagnostic excellence. We strive to provide results of the highest accuracy and precision and deliver efficient turn-around times to the satisfaction of our clients. Lancet is constantly seeking new ways to improve the efficiency and effectiveness of our service delivery. In order to achieve the best possible standards and provide the best possible service, we understand the value of developing and investing in our employees at every level of the business.